Do you have questions about our products and services? Our FAQ section was designed to address any questions you may have. If your question is not included in the list below, do not hesitate to contact us.

Ordering a Product

How do I order a products on the site for the first time?

How am I billed for downloads?

How often is content updated?

Why is it necessary to enter my cell number on the site?

Obtaining a PIN

When do I get a PIN number?

Why do I need a PIN number?

Downloading a Product

I have provided my cell phone number on the site, but I have not received the text message to confirm my order. What can I do?

I have text messaging, but still cannot find your text message. Where should I look?

I got your text message with the download link, but I don't seem to be able to access the Internet?

How do I get more information regarding my phone's capabilities?

Am I billed only after I download my item?

If I decide I do not want an item that I downloaded, can I get my money back?

Other Questions

The content that I received seems to be of lower quality than the preview? What can I do?

How can I know if my phone is compatible with your products?

I would like to obtain additional information by phone. How can I do this?

How do I contact you if I have another question?

Ordering a Product

How do I order a product on the site for the first time?

1. Select your item, tell us your phone number and type of phone.

2. For security reasons, we'll send you a text message with a PIN. Enter the PIN in the space provided.

3. Once you’ve entered the correct pin, we'll send you a text message which includes a download link (similar to a URL). Since the location of the download link may vary from phone to phone, we suggest you check your text or WAP Push Inbox, ("Service Inbox"), "Funbox", "Browser Message Inbox", or "Push Inbox".

4. Select the message, and click "Connect" or "Go To" on your phone to download your item.

How am I billed for downloads?

All charges incurred on our site are billed to your next month’s wireless bill.

How often is content updated?

Content is updated regularly, so there will always be something new from which to choose.

Why is it necessary to enter my cell phone number on the site?

If you are asked to enter your cell phone number on the site, it’s because we need the number in order to initiate the purchase process and to have you authorize the purchase. We respect your privacy. Your cell phone number will not be sold to third parties and you will not receive unsolicited communication. For more information, do not hesitate to refer to our Terms and Conditions.

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Obtaining a PIN

When do I get a PIN number?

The PIN number will be sent to you the first time you purchase a product. The PIN number will be sent to you by text message once you provide your cell phone number. We highly recommend you write down your PIN number and store it in a safe place.

Why do I need a PIN number?

A PIN number is like your password, it allows us to confirm the handset is yours.

Downloading a Product

I have provided my cell phone number on the site, but I have not received the text message to confirm my order. What can I do?

In certain cases, the link may take several minutes to arrive, and depends on the traffic on the carrier networks. This is out of our control and we suggest you be patient, your message will arrive. To ensure that your phone can receive text messages, your phone must be turned on and we suggest you check the "Message settings" of your phone. We also suggest you verify that your inbox has not reached its capacity for messages.

I have text messaging, but still cannot find your text message. Where should I look?

The download link (URL) is within the body of a message that we sent to your cell phone. Since this may vary from phone to phone, we suggest you check your text or WAP Push Inbox, ("Service Inbox"), "Funbox", "Browser Message Inbox", or your "Push Inbox".

I got your text message with the download link, but I don’t seem to be able to access the Internet?

It is possible that your wireless network is unavailable or WAP is not activated on your handset. We recommend that you try again when the service is available or contact your carrier to WAP enable your phone.

How do I get more information regarding my phone’s capabilities?

Each of the carriers provides instructions on sending and receiving text messages within their web sites. For more information, we suggest you visit your carrier's web site should you need any assistance.

Am I billed only after I download my item?

Yes, you will never be billed if an item is not downloaded.

If I decide I do not want an item that I downloaded, can I get my money back?

Unfortunately, once an item is downloaded, it is automatically billed, and there is no way for us to reverse the charges of items billed on your wireless bill.

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Other Questions

The content that I received seems to be of lower quality than the preview? What can I do?

Please let us know if you ever experience this. Trust that we’ll make it better. Please use the Contact Us form to advise us of any such cases.

How can I know if my phone is compatible with your products?

Once you have entered your phone number you will be notified whether or not your phone is compatible with our products.

I would like to obtain additional information by phone. How can I do this?

If you would like additional information about our services or general contact information, from your cell phone handset, text "HELP" to 51945.

How do I contact you if I have another question?

If you need to reach us, please send us an email by clicking here. It will be our pleasure to assist you.

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